Neighbourhood Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Permanent, Full Time 37.5 hours per week
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.
About the role
Are you a seasoned property professional with a passion for delivering exceptional customer service? We are seeking a dynamic Neighbourhood Officer to join our Team. You will play a pivotal role in managing the day-to-day operations of Neighbourhood services, annual visits, void management and other tenancy services issues.
With a strong housing background and in-depth knowledge of the General Needs and Leasehold Services.
Key responsibilities:
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Deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
• Provide a proactive and customer focused housing management service across a housing patch.
• Act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
About you
To succeed in this role, you will possess:
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Proven experience in leasehold and property management
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Excellent communication and interpersonal skills
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Strong organisational and time management abilities
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A customer-focused approach
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
Closing date for applications: 1st September 2024
Interview Date: 10th September 2024
About Us
We're THCH. We're a local landlord and we care about our community. We provide safe, affordable, and well-maintained homes. And we listen to our residents to continuously improve what we do.
We have a social purpose. By reinvesting our profit where it’s needed most, we create sustainable places people are proud of. We celebrate our people and give them the freedom to do what’s right, so that they can provide a consistently good, local service that delivers value.
THCH: Creating places people are proud to call home
The Benefits
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